Terms and conditions

Combined Terms and Conditions

1. Introduction

1.1 Purpose of the Terms: These Terms and Conditions govern your use of Pistolo Casino's services, including but not limited to playing games, making deposits and withdrawals, and participating in promotions.

1.2 Acceptance of Terms: By creating an account or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any provision of these Terms and Conditions, please do not use our services.

1.3 Age and Legal Restrictions: You must be at least 18 years old (or the minimum age required in your jurisdiction) to use our services. Our services are intended for individuals who are capable of forming legally binding contracts.

2. Account Registration

2.1 Eligibility: To create an account, you must provide valid identification and proof of age. We reserve the right to refuse registration or suspend accounts that do not meet our eligibility requirements.

2.2 KYC and Verification Requirements: We may request additional information from you to verify your identity and address. You are responsible for ensuring that all information provided is accurate and up-to-date.

2.3 Responsibility for Account Security: You are solely responsible for the security of your account, including any losses resulting from unauthorized access or use.

3. Deposits and Withdrawals

3.1 Accepted Payment Methods: We accept a variety of payment methods, including credit cards, e-wallets, and cryptocurrencies.

3.2 Minimum and Maximum Limits: Minimum deposit limits range from €10 to €20 depending on your region. Maximum withdrawal limits are set at €500-€1,500 per day, with monthly limits ranging from €7,000 to €20,000.

3.3 Processing Times and Fees: Processing times vary depending on the payment method used. We do not charge fees for deposits or withdrawals.

3.4 Anti-Money Laundering Policy: We adhere to strict anti-money laundering policies and procedures to prevent and detect suspicious activity.

4. Bonuses and Promotions

4.1 How Bonuses Are Credited: Bonuses are credited automatically upon deposit, subject to the terms and conditions of each promotion.

4.2 Wagering Requirements: Wagering requirements apply to all bonuses, with a minimum wagering requirement of 35x (deposit + bonus).

4.3 Expiry and Abuse Clauses: Bonuses expire after 10 days if not met. We reserve the right to void any bonus or promotion that we suspect has been abused.

5. Gameplay and Fairness

5.1 RNG Usage: Our games use a random number generator (RNG) to ensure fairness and randomness.

5.2 Game Malfunctions: In the unlikely event of a game malfunction, all bets will be voided, and any winnings will be credited back to your account.

5.3 Limits on Play and Responsible Gaming Tools: We offer responsible gaming tools to help you manage your play. These include deposit limits, self-exclusion options, and session reminders.

6. Responsible Gambling

6.1 Self-Exclusion Options: You may choose to self-exclude from our services for a minimum period of 24 hours or up to 12 months.

6.2 Deposit, Wager, and Session Limits: We offer deposit limits, wagering limits, and session reminders to help you manage your play.

6.3 Help and Support Links: We provide links to responsible gaming organizations and resources for those seeking help with problem gambling.

7. Prohibited Activities

7.1 Bonus Abuse: We reserve the right to void any bonus or promotion that we suspect has been abused.

7.2 Fraud, Collusion, or Manipulation: Any attempts to commit fraud, collude, or manipulate our games will result in account suspension and potential prosecution.

7.3 Use of Bots or Automated Systems: We prohibit the use of bots or automated systems to play our games.

8. Account Suspension and Closure

8.1 Voluntary Account Closure: You may choose to close your account at any time by contacting our customer support team.

8.2 Breach of Terms: We reserve the right to suspend or close your account if we suspect that you have breached these Terms and Conditions.

8.3 Inactivity and Dormant Accounts: If your account remains inactive for a period of 12 months, we may close it in accordance with our anti-money laundering policies.

9. Privacy and Data Protection

9.1 Information Collected: We collect personal data to provide you with our services, including but not limited to name, address, email, and phone number.

9.2 Use and Storage of Personal Data: We use your personal data in accordance with the General Data Protection Regulation (GDPR) and our privacy policy.

10. Limitation of Liability

10.1 Losses: We are not responsible for any losses resulting from game malfunctions, system errors, or third-party actions.

10.2 System Errors: In the unlikely event of a system error, we reserve the right to void any bets and winnings.

10.3 Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the content or services provided by these websites.

11. Amendments and Updates

11.1 Right to Modify the Terms: We reserve the right to modify these Terms and Conditions at any time without notice.

11.2 Notification of Changes: We will notify you of any changes to our Terms and Conditions through email or on our website.